Delivery (Performance of Service) and Cancellation/Refund Policy
Service Delivery: Congress, symposium, or event registrations made via wihucongress.org are digital services. No physical shipping or ticket delivery is made. The participation fee is paid by bank transfer (wire/EFT) to the bank account stated on the event page, and the payment receipt is uploaded to the system through the registration form. Once your receipt has been reviewed and approved by an administrator, your registration confirmation and entry document are considered delivered by being sent to the email address you specified in the form. On the day of the event, you can receive your name badge from the registration desks by presenting this email or your ID.
Cancellation and Refund Policy: Cancellation and refund requests for purchased event registrations are subject to the following rules based on the dynamics of the organization:
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For cancellation requests made up to 30 days before the event start date, the entire amount paid (100%) is refunded. (Excluding bank commissions and deductions).
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For cancellation requests made up to 15 days before the event start date, 50% of the paid amount is refunded. (Excluding bank commissions and deductions).
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For cancellations made less than 14 days before the event start date or in case of non-attendance (No-Show), no refund will be issued. Registration changes can be made.
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Refund requests must be submitted in writing to bilgi@ditagrup.com. Approved refunds are transferred to the bank account from which the payment was made, within the timeframe specified by the bank.